Security & Privacy

underlay express with website address of carpet-underlays.co.uk is verified as a secure site by GoDaddy.com and our verification seal can be accessed via the link on the right hand side of this page. Additionally, our PCI compliance is verified by Trustwave who regularly scan our site to ensure your online safety and security.

Unlike many sites, we do not store your credit or debit card information, when you purchase from us your card information is being communicated only to an approved and secure payment gateway. Our site has no access to your sensitive card information upon completion of payment.

underlay express / the Carpet Underlay Company, part of Spectrum floor-site Ltd., is committed to protecting your privacy. We will only use information collected lawfully in accordance with the Data Protection Act 1998.

There are two kinds of information that we track from our users, non-specific information and specific personal information:-

In the first case we track the non-specific information by IP address from which we cannot identify a user or any personal details. This information is merely to identify trends in order for us to focus on future content and also acts as a safeguard for fraud prevention.

In the second case we collect the information you provide when registering with us and from questions which we receive. We do not ask for any sensitive information. We use the information which we collect solely to inform you of new articles or products should you opt for our newsletter.

We will, of necessity, pass your name address and telephone number to the delivery organisation responsible for getting your goods to you, but will not share your name address or other details with any other third party.

We do not store electronically any sensitive information regarding your credit or debit card details, as we use recognised payment service providers such as PayPal and it is to them that you submit your payment details when making a remittance on our website. The payment details you may give, when making a telephone remittance, are used on a once-off basis and then destroyed. For this reason, if you are a regular customer, you will need to provide your payment details each time you call to place an order. We do not store credit or debit card details nor do we share such customer details with any 3rd parties

You can check the information we hold about you by emailing us using the ‘contact us’ form

If you find any inaccuracies we will delete or correct them promptly. If for any reason you no longer wish to receive any information send an email with the words REMOVE ME in the subject line.

underlayexpress / the Carpet Underlay Company is part of Spectrum floor-site Ltd, an established and trusted business to business supplier of carpet, underlay and accessories at trade prices.

Should you need to contact us to discuss any detail of your transaction, you can telephone us on 01752 90 7890 or 01202 81 4900 or 0203 633 2250 during normal business hours. Alternatively you can e-mail us using our 'contact us' link which can be found on the left hand side of this page.