Shipping and Returns

SHIPPING
When you order products from The Carpet Underlay Company, we make a one off delivery charge, regardless of how many items you order!

Delivery Charges shown on this site are only for locations within mainland United Kingdom and Isle of Wight. For Ireland, Northern Ireland, Scottish, Scilly and Channel Islands, please contact us for delivery costs. PLEASE DO NOT place an order online if you are resident outside Mainland UK . Our Sales Office will be pleased to deal with enquiries, telephone +44 1202 814900

Some products are also available for delivery to European Mainland, including France, Germany, Holland, Belgium, Spain, Italy and Luxembourg. Please contact us for deliery costs to these countries.

 

DELIVERY

Delivery services are operated by third party carriers who will require a signature confirming that goods have been delivered in good condition, it is therefore essential that you examine goods for damage prior to accepting delivery, as no complaints regarding transit damage can be considered afterwards. If you request us to leave goods without a signature, these will be deemed as arriving in good condition. Many goods are despatched by us on a 'next working day delivery' basis, but allowance should be made for the eventuality that the carrier is unable to deliver on the anticipated day, due to unforeseen circumstances such as weather conditions, road closures, etc.


RETURNS
Whole quantity goods may be returned for credit within 7 days if in original, uncut and unused condition. Whole quantity goods are those which are in makers original wrappers or cartons and which have not been cut or split down prior to dispatch in accordance with purchasers order or instructions. No credit will be considered in respect of carriage charges. It is the responsibility of the purchaser to ensure that the goods are returned to us and in a saleable condition, commensurate with the condition in which the goods were originally dispatched. It is essential that you contact us to obtain a returns authorisation number prior to return, as no refunds can be processed without this.  No credit will be considered in respect of goods which have been cut, tailored, altered or manufactured in accordance with a purchasers order or instructions nor for special order goods procured by the seller to fulfil a purchasers requirements.

The above does not apply to goods proven to be faulty, whereby purchasers legal rights apply. 

 

PRODUCT IDENTIFICATION

Some products may be offered in the general market place under more than one brand name, there may therefore occasionally be a variation of identification shown on wrapping materials, but the product delivered will be otherwise as per specification. 

 

 

E&OE .